Getting Started with a My Passport for Mac How to format a WD hard drive to exFAT or FAT32 file system. Answer ID 291. WD Software will not install, update, start or uninstall on a Windows PC. Answer ID 15142| This answer explains how to fix WD Software install. Storage Western Digital my passport User Manual. Portable hard drive for mac (38 pages). Available Updates area. Click Check for Update. WD Quick View when the drive is connected to a Mac computer by a USB. The My Passport Wireless drive comes with the WD Quick View app. WD Quick View allows you to perform the following functions. Firmware Release 1.07.02 (2/7/2017)| What's new! • Improved battery maintenance code How to Install the Product Update: Automated • Connect computer to the My Passport Wireless Wi-Fi network. • Using a web browser, open the My Passport Wireless dashboard. Ccleaner for windows 10 cnet. • Go to Firmware Tab. • Under the section Auto Update. • You will see a pop up confirming to upgrade your firmware, click Ok. How to Install the Product Update: My Cloud App (Mobile) • Connect mobile device to the My Passport Wireless Wi-Fi network. • From the App, go to the My Passport Wireless Settings. • Select 'More' in the upper corner. • Select Firmware. • Update the Firmware if an update is available. How to Install the Product Update: Manual • Download the firmware to your desktop. • Unzip the file and you will find the actual firmware in this format: MyPassportWireless_x.bin. • Save this to your desktop. • Connect to the My Passport Wireless using Wi-Fi. • Open the My Cloud Dashboard UI. • Go to Firmware Tab. • Under the section Manual Update, click the Update From File button and a window will open. • Browse to where you saved the MyPassportWireless_x.bin file and select it. • You will see a pop up confirming to upgrade your firmware, click Ok. How to Install the Product Update: SD Card • Download the firmware to your desktop. • Unzip the file and you will find the actual firmware in this format: MyPassportWireless_x.bin. • Format an SD card FAT-32. • Create a folder on the SD card named 'update'. • Copy the MyPassportWireless_x.bin file into the 'update' folder. • Turn OFF the My Passport Wireless. • Insert the SD Card. • Turn ON the My Passport Wireless. • The My Passport Wireless will boot up, then will start flashing a White LED while the update is happening. • Once the update is complete the LED will return to the normal ON state. This issue with the firmware update has happend twice on two different Western Digital HD products. I called the customer service which turned out to be an oxymoron in itself and as a result, I will be returning their product, getting my money back, and taking my business elsewhere. I will never purchase another Western Digital product and steer others away as well. Their customer service is an absolute travesty, as is having a technical issue that is this glaring continue since April. Absolutely pathetic. Ok, so like a lot of people. My drive isn’t showing up after the latest firmware update. It is totally ridiculous that Western Digital does not feel the need to implement better update procedures and include better safeguards in the update process. Given the poor user experience and flakyness of their SmartWare software, i should have been more wary of doing a firmware update. The notion that its the customers fault for not making a backup of their backup drive is ridiculous and insulting.
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